Frequently Asked Questions
Below you'll find answers to the questions we get asked the most about using 3M Learning Marketplace and secure library.
Log-in and Registration
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How do I register for a 3M Academy?
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In the home page of 3M Energy academy India (https://www.3mindia.in/3M/en_IN/energy-in/3m-energy-academy/), scroll to the ‘REGISTER’ button just below the page banner on this page. Complete the registration form.
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If I have an existing account, how do I log in?
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In the home page of 3M Energy academy India (https://www.3mindia.in/3M/en_IN/energy-in/3m-energy-academy/), scroll to the ‘SIGN IN’ button just below the page banner on this page. Enter your appropriate login information.
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Account Settings
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How do I update my personal information?
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To update any of the following information:
- Password
- Name
- Email Address
- Mailing Address and/or Country
- Security Questions
- Primary Area of Interest
Go to your My Account page. Locate the appropriate section and click Edit. Follow the on-screen directions.
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- How do I change my Password?
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How do I delete my account?
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Go to your My Account page. Locate the Details section and click the Delete My Account button.
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Policies
Communication Preferences
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How do I opt in or out from being informed of 3M educational content, news and related promotions?
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Go to your My Account page. Locate the Preferences section on this page and click Edit. On the Preferences page, locate 3M Academy. From the I would like 3M to keep me informed of new educational content, news and related promotions attribute, select your desired a value.
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Using the Secure Library
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How do I search for private courses in Secure Library?
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Log-in to your learning account. Click on the Library icon to view catalog topics and courses or use the Search icon on the top tool bar. Search supports the use of asterisk (*) wild card to represent one or more unspecified characters.
Note: for questions on logging-in or registration, go to the "Log-in and Registration" section of this FAQ.
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Why can't I find a course in the Secure Library catalog or when I use the Search function?
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Ensure you are logged-in to your learning account. Please note, access to individual courses may be restricted based on content, country and the providing 3M division.
Note: for questions on updating your Primary Area of Interest, go to the "Account Settings" section of this FAQ.
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Why can't I view a specific course that I selected from 3M.com?
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Ensure you are logged-in to your learning account. Please note, access to individual courses may be restricted based on the Area of Interest you previously identified. Additionally, access may be restricted based on content, country and the providing 3M division.
Note: for questions on logging-in or registration, go to the "Log-in & Registration" section of the FAQ. For questions on updating your Primary Area of Interest, go to the "Account Settings" section of this FAQ.
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How do I find private courses assigned to me?
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Log-in to your learning account. In the top toolbar, click on the Self icon then the Learner Dashboard link or the Timeline icon. Note: for questions on logging-in or registration, go to the "Log-in & Registration" section of this FAQ.
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How do I find my training transcript?
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Log-in to your account. Click on My Transcript found on the Home page or click on the Self icon > Reporting > Training Transcript. To view all completed activities, select "All" in the date range field and Refresh. Click on the Print or Export to PDF buttons found in the upper right hand corner of the Training Transcript screen.
Note: for questions on logging-in or registration, go to the "Log-in & Registration" section of the FAQ.
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What if I need to exit a private course before completing it?
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If you are logged-in to your account, you may resume at a later time. The course status will record as In-Progress in your Timeline or on your Dashboard. When you are ready to resume, click the Start button. A message will appear asking if you would like to resume where you left off. If not, the course will re-start from the beginning.
Note: for questions on logging-in or registration, go to the "Log-in & Registration" section of this FAQ.
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Contact Support
Experiencing an issue with 3M Learning Marketplace or have additional questions? Let us know how we can help.
